Orders placed before 1pm will be delivered the next working day Monday - Friday. Orders placed after 1pm on Friday will be delivered on Tuesday.
Yes for urgent delivery some items are available please call or what’s app 91144542.
Saturday and Sunday are options if arranged in advance. For weekends or special delivery please call or WhatsApp 91144542.
Yes you can provided prior arrangements are made, we need to notify our warehouse of collections, timings are from 8.30am - 12 noon and 1pm-5pm Monday to Thursday at Rhenus Warehousing Solutions Pte Ltd. Address: 46A Tanjong Penjuru, #03-01/03, Global Trade Logistics Center, Singapore 609040.
Yes to arrange gifts please call or whatsapp 91144542 and we will do our best to accommodate and personalise your gift.
Yes please leave us a note in the order with any specific instructions or call or whatsapp us if you need assistance on 91144542
Products & Subscription FAQs
If you believe one of your wines is corked or faulty please send an email to firstname.lastname@example.org or WhatsApp to 91144542.
We will arrange a replacement, there must be 80% of the wine in its original bottle. This service is only valid within 1 month of purchase.
Most of our wines are vegan, if you are vegan please let us know. You can view our range of organic wines here.
In order to enjoy the subscription discount you have to take at least 3 boxes. If you cancel after taking 1 or 2 you will be required to pay the regular non discounted price for the case.
Yes you can suspend and extend the time period between deliveries by contacting us. But you must take a minimum of 3 boxes of 6 over a 6 month period to enjoy the discount.
Yes you can cancel anytime, if you cancel after receiving one order you will be invoiced the regular non discounted price for the original case. In order to enjoy the subscription discount you must have at least 3 boxes delivered within 6 months.
Yes, if you are an ABC, Anything But Chardonnay, or an ABX? Then please contact us, we want you to enjoy every bottle.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
2.1 How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
2.2 How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
If you choose a direct payment gateway to complete your purchase, we will not store credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer firstname.lastname@example.org.
By placing an order, the buyer acknowledges and agrees to be the following Terms and Conditions.
You must be eighteen (18) years of age or over to purchase goods or services from this website or register as a member / create an account.
Any Order and/or purchase made by you using this website is an acknowledgement by you that: You are over the age of eighteen (18) years old and that you accept the terms and conditions outlined on this website.
ORDERING, CANCELLATIONS AND REFUNDS
TTG Wines Pte Ltd. ensures that all products available on our website are as accurate and current as possible.
Images are for illustration purposes only and actual products may vary.
All orders require a minimum of 2 days to process, subject to availability.
You will be provided with an order confirmation sent to you via email.
Any changes to orders (subject to availability) must be made no less than 48 hours prior to date of delivery/collection. There will strictly be no refunds for changes made to orders less than 48 hours before delivery/collection.
Refunds will take 7-10 working days of processing time from date of cancellation.
We generally engage a third party vendor to provide delivery services.
We do not deliver on Saturday or Sunday unless you have contacted us to make specific arrangements.
For unsuccessful delivery attempts and sudden change of address or if customers request us to reattempt to deliver, a re-delivery fee of $15 per location shall apply and be payable before the reattempt is made.
We choose our delivery service providers carefully and trust that they will use their best endeavours for each order to reach the intended recipients according to the time slots provided. We shall not be held liable for failure to deliver on time due to unforeseen circumstances such as vehicle breakdown, traffic conditions and/ or any other circumstances that extend beyond our control.
TTG Wines Pte Ltd. shall not be held liable for any adverse medical conditions and/or allergies arising from consumption of wines.
Orders for alcohol will require proof of age by valid ID to receive these items.
All our wines are rolling vintage and may vary from the vintage depicted on the website. This means we replace current vintages with a new vintage when the current vintage is no longer available. We will not refund wines based on vintage once an order is received and signed for. If vintage is important to you please email email@example.com placing an order.
If you believe one of your wines is corked or faulty please send an email to firstname.lastname@example.org. or WhatsApp to 91144542. We will arrange a replacement, however you must have proof of purchase and there must be 80% of the wine in its original bottle. This service is only valid within 1 month of purchase.
Products may be subject to stock availability. We will take the necessary steps to inform customers should we not be able to fulfil any orders for whatever reason; and offer suggestions for alternative products.
TTG Wines Pte Ltd makes all reasonable efforts to ensure that all prices shown on the website are updated from time to time. We reserve the right to change prices and to add, alter, or remove promotional offers as and when necessary.